Shipping policy
Shipping Policy
Introduction
We currently ship to 2 coutnries:
Australia, New Zealand
Orders are processed within 1–2 business days, and the average delivery time is 7–15 business days.
Shipping Methods
We use standard shipping providers such as YunExpress which will be forwarder to locall courier.
Delivery times may vary depending on your location and the selected shipping option.
Shipping Costs
-
Standard shipping is free.
-
For faster and more secure delivery, you can choose our premium shipping option, which costs £3.00–£6.00
Delivery Time
-
Orders are dispatched within 1–2 business days.
-
Average delivery time is 7–15 business days.
Tracking Information
All orders include a tracking number.
Once your order has been shipped, you will receive a tracking link via email.
International Shipping
At this time, we do not ship outside of Australia/New Zealand.
Delivery Issues
If your order hasn't arrived within the estimated time, please contact us, and we’ll investigate the issue.
If your order is lost or damaged during transit, we will offer a replacement or a full refund.
Shipping Address
Please double-check your shipping address before placing an order.
We are not responsible for lost or undelivered orders caused by incorrect address details.
Shipping Restrictions
We comply with all legal restrictions on items prohibited or limited for delivery.
As the buyer, you are responsible for ensuring that the item you order is legal in your country under local laws and regulations.
By purchasing from us, you agree to this shipping policy.
If you have any questions or concerns, feel free to contact our customer support.